Errors and Troubleshooting

Below are a number of possible error messages with the actions that you should take in each case.

Error	User Action
Minimum Supported Java Version	Ensure that you are running a Java version that is supported for your release. You can confirm the required pre-requisites in the installation documentation.
Fatal Exception	There are a number of possible errors that could occur that would result in a fatal exception message. Review the detail of the message and take the suggested corrective action.
Request could not be instantiated	This is a low level technical error and should not occur. If you see this error log a support case on our web site.
Transaction Cancelled Exception	This is a low level technical error and should not occur. If you see this error log a support case on our web site.